The Competitive Advantage of Filipino Professionals
One of the key advantages of outsourcing to the Philippines is the high level of talent and expertise that Filipino professionals possess. Filipino workers are known for their strong work ethic, attention to detail, and ability to work well in teams. They are also highly adaptable and can quickly learn new skills. Filipino professionals are particularly well-suited for customer service and technical support roles. They are known for their friendly and helpful demeanor, making them ideal for customer-facing roles. They are also highly skilled in the use of technology and can quickly adapt to new software and systems. In addition to their technical skills, Filipino professionals are known for their strong communication skills. English is widely spoken in the Philippines, and many Filipinos are fluent in the language. This makes it easy for companies to communicate effectively with their outsourcing partners.
The Growth of Outsourcing in the Philippines
The outsourcing industry in the Philippines has experienced significant growth over the past decade. According to the Department of Trade and Industry, the industry is expected to generate $29 billion in revenue and employ over 1.8 million people by 2022. This growth has been driven by a number of factors, including the country’s large pool of skilled workers, favorable government policies, and the country’s strategic location.
The Top Industries that Outsource to the Philippines
The outsourcing industry in the Philippines is diverse, with companies from a wide range of industries outsourcing their operations to the country. Some of the top industries that outsource to the Philippines include:
- Information technology (IT)
- Business process outsourcing (BPO)
- Knowledge process outsourcing (KPO)
- Administration
- Customer service
- Social media needs
- Healthcare
- Education
- Finance and accounting
- Insurance
- Legal services
- Construction needs (Engineering and Architecture)